How to Request Move-Out/Service Disconnection
Per District policy, customers must submit a Move-Out/Service Disconnection form to the District.
To request a move-out or service disconnection:
- Complete and submit the online Move-Out/Service Disconnection Form via the our Forms page. This form is also available en Español
Disconnection Schedule:
- Service can be disconnected Monday through Friday.
- Please allow one business day for processing.
Final Reading:
- The District will take a final meter reading on the disconnection day and turn off the service. For our meter reading schedule and due dates, please view the details here.
Refund Policy:
- Refunds under $1.00 will not be processed.
Customer Responsibility:
- Customers are responsible for water and wastewater service charges until the District receives notice of service termination.
Important Information for Builders and Contractors
All builders and contractors must ensure that:
- All required inspections are completed.
- All permits are properly closed out.
If a builder or contractor does not notify the District to terminate service — and the homeowner has not submitted a service application — the builder or contractor remains responsible for the bills, even if the homeowner is living on the property. This responsibility continues until the District receives notice of service termination.
For assistance or questions, please contact the District office at 512-266-111 or visit our Contact Us page.
