Meters are read early to mid-month during a 2-day period.
Customers are billed monthly. Bills are mailed by the 25th of each month, and due at the District office by 5:00 p.m. on the scheduled due date of the following month. The due date reflects 16 calendar days after the bill’s postmarked date. A 10% penalty is assessed after 5:00 p.m. on the due date. Failure to pay two consecutive bills or abide by an established payment plan, will result in termination of service.
Acceptable forms of payment include cash, check, money order, Discover Card, Mastercard or Visa. If payment is made by credit/debit card or paid over the phone by credit/debit card with a representative, the resident will be assessed a credit card convenience fee. To not be assessed a convenience fee, payments may be mailed, paid by automatic bank draft, paid in person with cash or check, or deposited in the mail slot located at the front entrance to the WCID No. 17 office at 3812 Eck Lane. Click here to use the online payment portal.
A customer’s obligation to make timely payments for service is not released or diminished because a bill was not received. Returned checks will not be redeposited, a $25.00 charge will be added to the account, and the service is subject to termination.
Need help understanding your water bill? Watch our quick and easy video guide to understand all the details of your WCID No. 17 billing statement. Click here to watch now!
For questions regarding billing or account service please call the office at 512-266-1111 or email: payments.billing@wcid17.org
